FAQ⋆˚࿔

Shipping & Tracking
  • All orders are handmade but all items listed are ready to ship within 2-5 days (with the exception of custom orders taking anywhere from 1-3weeks with production + shipping time combined).
    **Please keep in mind that if you place your order on the weekend (FRI-SUN), additional time is needed as the post office is closed/early.
  • All orders are shipped via USPS with a tracking number & will be sent to you via email. Orders may take on average 2-5 days for processing.
  • WE4VA will also NOT be responsible for delayed, lost, or stolen mail. Once the package is dropped for shipping, the process is no longer in my hands & there is not much to be done on my end. Please double check your personal details and read listed policies before placing your order.
  • If you placed an order + realized shortly after that you wrote the wrong address, please contact me ASAP on my email (we4va.co@gmail.com or Instagram @we4va).
Returns/Exchange/Cancellations
  • ALL SALES ARE FINAL. Unfortunately, I am not able to accept refunds or returns (without reasonable justification).I am only one person and cannot refund for no reason especially with one of a kind pieces.
  • 14 day exchange: Don't like your product? Want to trade it out for another one? Please let me know which item you'd like to switch it for via email. If you decide you want a product lesser in value, I will venmo/paypal you back the difference (sorry I cannot send you money to original payment method if this is the case). If you would like to exchange for a product of higher cost, I ask that you venmo/paypal me the difference in pricing (please email me)
  • CANCEL: Ordered by impulse? Changed your mind? Ordered the wrong product on accident? Please contact me via email with your name + order number immediately, preferably right after you place your order, to be able to cancel. Orders that have been dropped to ship are no longer eligible for cancellation.
Adjusted Sizing Guide

When purchasing an order - you can select your specific size in length XS-XL. If you order multiple products, for example 2 bracelets with different sizes, please format the sizes in the special instructions box like pictured below.
Do you ship internationally?

Unfortunately not at this time. Though I am USA based, due to recent challenges with tariffs and regulations in each country, customs will be more strict on packages as a whole and I feel most comfortable shipping within the USA at the moment. I hope to expand shipping destinations in the future! Please bear with me.
Do you offer custom products?

Yes, please fill out the form on the top tab of my store labeled "CUSTOM ORDER" or DM me personally on Instagram for any inquires. I have only allocated a few slots per month to dedicate to customs. Customs status (opened/closed) will update on my IG bio and on the form itself so please keep an eye out for that.

I will need the following before getting started on customs:

- Full upfront payment via venmo (Christina-Kang-13), before the custom process begins.
- What product you'd like (Necklace, Earrings, Keychain etc).
- What style, type of chain or pendants, or any colors/themes you'd like. I will not take "anything you think would look nice" as a valid answer. Please be specific in what you'd like.
- Your full name and shipping address.

This is all stated on the form in the tab above, but please do be advised.

Custom order shipping will be the same - Free Shipping on orders $50+ (USA) and $70+ (CAN). Orders will be shipped most likely with USPS ground advantage (with tracking number) which has processing times of (2-5 days for USA, and 7-18 days for CAN).
My piece came damaged, What do I do?

I take great pride in ensuring my products are packed in the safest way possible; even though they are not fragile items. In the unlikely event that your item arrives damaged, I am happy to fix it for you! Please be aware that you will need to cover shipping though.

Please contact me within 7 days of receiving your damaged item, and attach clear pictures for proof of damage done by postage. If damage is minimal, I may be able to advise you on a quick fix. If not, I can work something out with you.